Support request
For a transaction issue, include your company name, the email used to sign in, the affected spot number or numbers, and the approximate time of payment. Never send full card numbers, security codes, passwords, Stripe secret keys, or other credentials.
Before opening a card dispute
If a transaction looks wrong, contact support first so TAKEOVER can review the server-side spot state, takeover attempt, Stripe payment status, and any automatic refund attempt. This does not take away rights you have through your bank, card network, or applicable law.